Customer Support Channels

  • 1 hour ticket response time
  • A 1–Hour Support Ticket Response Guarantee

  • We provide a 60–minute response warranty for any trouble ticket or email that you submit to our support staff. We’ll swiftly respond to all the typical inquiries and forward the matter to our server admins if any further assistance is required. If you take advantage of the Optional Admin Services package, we’ll carry out any of the included server administration tasks at a time that has been agreed upon in advance.

  • Top quality support service
  • A Premium Tech Support Service

  • We will be at your disposal 24/7/365 to answer any enquiries that you may have about our Web Hosting Control Panel or any of the applications that we have pre–installed on your behalf on the server. If you also need assistance handling server admin procedures, you can take a glance at our Optional Admin Services package, which includes backup disk space, OS updates on a weekly basis, server monitoring and restarting procedures, as well as problem troubleshooting and installation services

  • Intuitive help center
  • An Easy–to–Navigate Help Section

  • We have equipped the Web Hosting Control Panel with a detailed knowledge base, which includes elaborate explanations of its features and functions. In addition, we have created in–depth video tutorials that will further demonstrate to you how to carry out a specific operation or solve a commonly experienced issue. The instructional articles and the video tutorials are readily reachable from each section of the Web Hosting Control Panel through the Help and Videos buttons located in the upper right corner.