If you ever have any questions connected to your web hosting plan or if you face a problem with your sites, you’ll have to contact the web hosting provider’s client support team. It may not make a difference how quickly they will answer when you've got a general question, but a problem such as a botched web app update, for instance, may result in your website becoming damaged or invisible on the web. And the longer you wait for the support team to assist you, the longer the website will be offline. In case you offer goods or services online, any downtime will damagingly affect your website and you can lose current or potential clients. Lots of hosting providers, particularly resellers, handle support tickets and e-mails within 24 hours, but in the digital realm this is far too long, since visitors will rarely revisit a website that is not working correctly for a lengthy time period.

One-Hour Response Guarantee in Web Hosting

In case you’re using any of our web hosting plans and you have a question or come across some complication, you can touch base with us 24x7 by posting a support ticket or by writing an email and we guarantee that you’ll receive a reply in less than 1 hour. If the issue can be resolved, we will do it before we respond to you, whilst if there is something that you need to do on your end, we will supply you with all the needed information – what settings to check, what possible solutions to try, and so on. Normally, you’ll get a response within less than thirty minutes, which implies that waiting around for hours and hours on end or even for more than 1 day to receive help is something out of the question. Our sixty-minute reply guarantee is valid for any question that you may have – general, billing or technical.