Integrated Ticketing System

In case you have bought a hosting package and you’ve got certain queries in regard to a given feature/function, or if you have chanced upon a certain challenge and you require assistance, you should be able to contact the respective client care staff. All hosting companies deploy a ticketing system regardless of whether they offer other methods of contacting them apart from it or not, because the easiest way to tackle a problem most often is to open a ticket. This method of correspondence makes the replies exchanged by both sides easy to track and enables the help desk staff members to escalate the situation if, for instance, an admin needs to intervene. Typically, the ticketing system isn’t directly connected to the hosting space and is part of the billing account, which implies that you must use at least two separate accounts to get in touch with the customer service team and to actually administer the hosting space. Incessantly signing in and out of different accounts can be a drag, not to mention the fact that it takes a long period of time for most hosting providers to reply to ticket requests.