In case you have bought a hosting package and you’ve got certain queries in regard to a given feature/function, or if you have chanced upon a certain challenge and you require assistance, you should be able to contact the respective client care staff. All hosting companies deploy a ticketing system regardless of whether they offer other methods of contacting them apart from it or not, because the easiest way to tackle a problem most often is to open a ticket. This method of correspondence makes the replies exchanged by both sides easy to track and enables the help desk staff members to escalate the situation if, for instance, an admin needs to intervene. Typically, the ticketing system isn’t directly connected to the hosting space and is part of the billing account, which implies that you must use at least two separate accounts to get in touch with the customer service team and to actually administer the hosting space. Incessantly signing in and out of different accounts can be a drag, not to mention the fact that it takes a long period of time for most hosting providers to reply to ticket requests.

Integrated Ticketing System in Web Hosting

Our web hosting plans feature an integrated support ticket system, which is an indivisible part of our custom-developed Hepsia hosting Control Panel. In stark contrast to other analogous tools, Hepsia will permit you to manage everything related to the web hosting service itself in the same place – invoices, files, emails, trouble tickets, etc., eliminating the necessity to log in and out of different admin dashboards. If you’ve got any pre-sales or technical questions or any problems, you can post a ticket with a few mouse clicks without needing to log out of your Control Panel. During the process, you may choose a category and our system will offer you a variety of informational articles, which will supply you with more information and which may help you fix any specific issue before you actually post a ticket. We guarantee a ticket response time of maximum one hour, even in case it’s a weekend or a public holiday.